Returns & Exchanges
We want you to be completely satisfied with your Vacier pieces, which is why we offer a 30-day return and exchange window from the date of delivery. All items must be returned in their original, unworn condition with all packaging intact to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in the original Vacier jewelry box and shipping mailer to ensure they are protected during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous delivery markings.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing